Q: How do I purchase items on Grooveindia.com?
A: As you browse through Grooveindia.com, you can put the items that you want to purchase into your Shopping Cart by clicking on 'Add to Shopping Cart'. The link to Shopping Cart is provided with every item that is displayed on the screen.

Click the checkout option and login with your details, if you’re not a member you can also opt for the Quick checkout option.

Fill up the forms and enter the Shipping address if it is different from the Billing Address or just click on the checkbox if the addresses are common.

Once you make the payment, you will receive a mail stating the details of the transaction.

Q: Do I need to register with Grooveindia.com before I make a purchase?
A: No. You can opt for the quick checkout option where you need to enter shipping information and card details on a secure payment gateway page.
However, once you have registered with us and logged into your account, you can simply log in and proceed to checkout.

Q: Can I remove an item from my shopping cart?
A: Yes, you can remove it by simply deleting it from your Shopping Cart.

Q: Are my visits and transaction on Groveindia.com safe?
A: Yes, Grooveindia.com hosting servers are secured with the latest in Web Security and Anti-Virus Applications. Your bank will authorize the credit card transaction directly without any information passing through us, so the information you enter on these secure pages is not accessible to us and is totally secure.

The pages where you need to enter your credit card/debit card information are secured by EBS Payment Gateway services. E Billing Solutions is a leading provider of Payment Gateway services in India. EBS is among the very few service providers who have completed the PCI DSS 1.1 Compliance which is the highest security standards in the payment card industry. For more information, visit www.ebs.in

Q: What if I want to purchase an item later?
A: In such a case, just add that particular item to your Wish-list. These will be displayed on your wish-list page until you don’t remove them yourself.

Q: What all options do I have to pay for my orders on Grooveindia.com?
A: Currently, we accept VISA, Diners Club & MasterCard Credit Cards, Net-Banking facilities of Axis Bank/HDFC Bank/Citibank, VISA Electron Debit Cards along with ITZ Cash card.

Q: What if I opt for the Bank Transfer?
A: Good for you, we are currently offering you 2% discount on order value. Your order will be processed after you transfer the order amount into our account. Details on our bank account will be provided to you at the time of placing the order.

Q: What is the insurance for?
A: The insurance that we provide is from the Courier service, and is available at 1% of the MRP of the product. It is to insure you against the possible risk of losing the consignment.

We highly recommend opting for insurance in case of Consoles.

Q: What if I want to return my purchased goods?
A: We follow a No Returns policy at Grooveindia.com. If you still want to bring your case to our notice, kindly get in touch with us via info@grooveindia.com

A: No there are no hidden charges; all charges bearable by you will be clearly communicated to you before you place the order.

Here’s what we mean by Free Shipping and why the * is there:

You do not have to pay for shipping for games and accessories with order value above Rs. 1495.  So if you buy two or three games /accessories and the order value comes to Rs. 1496, you will not need to pay anything for shipping.

Shipping Charges are applicable for all orders below Rs. 1495 and while ordering consoles. Shipping charges for consoles will be mentioned on the Product Detail pages.

So if the order value comes out to Rs. 1494, you will be required to pay shipping charges and if your order a console, you can see the amount of shipping charged on the product details page and the payment details page.

Shipping if charged, is calculated on the basis of the Shipping Address entered by you.

Q: What’s the Metacritic Score?
A: Metacritic is a website that provides scores to games on the basis of a large number of reviews. So, a metascore is not an individual score but a weighted average of scores attributed to a game. Read More about Metascores at www.metacritic.com

Q: What is the version of the games displayed on your website?
A: All games displayed on our site are:

PAL version, in case of Xbox Games; and
Region Free in case of Playstation Games,

which includes PS3, PS2 and PSP.

Basically, we sell games and accessories that work for versions (PAL, Region Free Proetection, etc) assigned to India.

IF a certain game is not of the above mentioned versions, it will be clearly mentioned along the details of the product.

Q: How does your site’s Pre Order system work?
A:  When an item is listed under the Pre-Order category or is displayed in the Pre-Orders box, you can book your copy by placing an order.

The game will be shipped to you on the day the game is released in India. If at all there is a delay, we will inform you of the delay as well as the reasons for delay.

Q: What do the “Usually ships in __ days” categories mean?
A: These stock status’s reflect the timeframe we believe we will service you in. If the stock status says “Usually ships in 7 days”, we will ship the item to you within 7 days and so on.

Q: What is INR?
A: Indian Rupee. The currency we use at Grooveindia.com is the Indian Rupee (INR).

Q: Can I use my Grooveindia.com username and password in the forums?
A: No, you need to register separately for the forums.

Q: What does the "Te!! A friend" service do?
A: Tell a friend is a third party solution which offers you to share any part of our website with your friends, through multiple channels including, blogs, social networking websites and email services.